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Portland, OR 97211

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Portland, OR 97211

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Answered By: Sarah Johnson
Last Updated: Jun 30, 2016     Views: 34


As of July 1, 2016, our 24/7 chat service is temporarily unavailable, while our vendor upgrades to a new system.  During this transition CU Librarians are available to chat from 12pm to 6pm (Pacific time), Monday-Friday. 


Our Chat with a Librarian service is available most hours, most days, but occasionally there are lapses in coverage.  When that happens, you can always send us an email, and we'll respond as soon as we're back online. 

Here's how our chat coverage works:

When we're not online to chat, our Answerland partner librarians answer questions from our students.  When Answerland is scheduled to be offline, our worldwide QuestionPoint partner librarians pick up.  Occasionally, shifts staffed by CU Librarians and Answerland librarians are both uncovered (holidays), and if this happens during a time when QuestionPoint isn't usually scheduled, our chat service will be unavailable.

Here's the schedule (current as of 2/11/16):

  • Sunday:
    • QP: Midnight - 2pm
    • Answerland: 2pm-7pm
    • QP: 7pm-Midnight
  • Monday:
    • Concordia: 9am-6pm
    • QP: 8pm - Midnight
    • Answerland: 8am-8pm
    • QP: Midnight - 8am
  • Tuesday - Thursday:
    • Concordia: 9am-6pm
    • QP: Midnight - 8am
    • Answerland: 8am – 6pm
    • QP: 6pm - Midnight
  • Friday:
    • Concordia: 9am-6pm
    • QP: Midnight - 8am
    • Answerland: 8am – 5pm
    • QP: 5pm - Midnight
  • Saturday:
    • QP: Midnight - 2pm
    • Answerland: 2pm – 4pm
    • QP: 4pm-Midnight

Please feel free to contact us via email ( or Ask Now form anytime the chat service is unavailable.  We'll be in touch as soon as we can.

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